Privacy Policy

StreamCentral LLC (“StreamCentral,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide to us.

This Privacy Policy describes how we collect, use, disclose, and protect information when you visit streamcentral.io, use StreamCentral websites, request a demonstration, communicate with us, or use services that link to this Privacy Policy.

By accessing or using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

  • Name
  • Company or organization name
  • Email address
  • Telephone number
  • Job title or business information
  • Product or service interests
  • Information submitted through contact or demo request forms
  • Communications you send to StreamCentral
  • Account information if you use a StreamCentral service
  • Information you provide when requesting customer support

When you use our website, we may also automatically collect certain technical information, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Pages viewed
  • Date and time of visits
  • General geographic information derived from an IP address
  • Website interaction and usage information

2. How We Use Information

StreamCentral may use information we collect to:

  • Respond to inquiries and demo requests
  • Provide and operate StreamCentral services
  • Create and administer customer accounts
  • Communicate with customers and prospective customers
  • Provide technical support
  • Improve our products, services, and website
  • Analyze website usage and performance
  • Develop new products and features
  • Send product, service, or company communications where permitted
  • Protect our systems, users, and services
  • Detect fraud, abuse, unauthorized access, or security threats
  • Comply with applicable legal obligations
  • Enforce our agreements and policies

We may also use information in aggregated or de-identified form for analytics, service improvement, product development, and business purposes.

3. Demo and Contact Requests

When you submit a demo or contact request through our website, we may collect information such as your name, company, email address, telephone number, product interest, and message.

We use this information primarily to respond to your request, communicate with you regarding StreamCentral products and services, and understand your organization’s needs.

Submitting a demo request does not obligate you to purchase any StreamCentral product or service.

4. Cookies and Similar Technologies

StreamCentral may use cookies and similar technologies to operate the website, remember preferences, understand website performance, measure traffic, and improve the user experience.

We may also use analytics and advertising technologies provided by third parties.

Depending on the services enabled on our website, these providers may include services from companies such as Google, Meta, LinkedIn, TikTok, or other technology providers.

You may be able to control cookies through your browser settings or through any consent controls made available on our website.

5. Analytics

We may use third-party analytics services, including Google Analytics or similar services, to better understand how visitors interact with our website.

These services may collect information such as device information, browser information, approximate location, pages viewed, referrals, and interactions with the website.

Information collected by third-party services is also subject to the applicable provider’s privacy practices.

6. Third-Party Platforms and Integrations

StreamCentral products may allow customers to connect or interact with third-party platforms, services, APIs, or social networks.

These may include platforms such as:

  • YouTube
  • Facebook and Instagram
  • TikTok
  • X
  • Google services
  • Other publishing, streaming, analytics, advertising, or media platforms

When a customer connects a third-party service to StreamCentral, information may be transmitted between StreamCentral and that service as necessary to provide the requested functionality.

Your use of third-party services is also governed by the applicable third party’s terms and privacy policies.

StreamCentral does not control the privacy practices of third-party platforms.

7. Authentication Credentials and Connected Accounts

Certain StreamCentral services may require customers to authorize access to third-party platforms.

Where possible, StreamCentral uses authorization mechanisms such as OAuth or similar authentication technologies rather than requesting a user’s third-party account password.

We may store access tokens, identifiers, permissions, or other credentials necessary to maintain an authorized integration.

These credentials are used solely to provide authorized functionality and maintain the associated integration.

8. How We Share Information

StreamCentral does not sell personal information in the ordinary meaning of selling personal information for money.

We may disclose information to:

  • Service providers and vendors that assist us in operating our business
  • Cloud hosting and infrastructure providers
  • Email and communication providers
  • Analytics providers
  • Security and fraud-prevention providers
  • Payment processors where applicable
  • Professional advisers such as attorneys and accountants
  • Government authorities when required by applicable law
  • Parties involved in a merger, financing, acquisition, sale, restructuring, or similar corporate transaction

Service providers may receive information only as reasonably necessary to perform services on our behalf.

9. Advertising and Marketing

StreamCentral may use online advertising services to promote our products.

Depending on the technologies enabled on the site, advertising providers may use cookies or similar technologies to measure advertising performance or create audiences.

Where required by applicable law, we will provide appropriate choices or consent mechanisms regarding these technologies.

California law provides certain privacy rights to residents where a business is subject to the CCPA, including disclosures relating to categories of information collected and certain rights concerning personal information.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet transmission, network, system, or storage technology can be guaranteed to be completely secure.

The FTC recommends that businesses limit personal information to what they need, protect retained information, securely dispose of unnecessary information, and maintain an incident-response plan.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services
  • Maintain customer relationships
  • Fulfill the purposes described in this Privacy Policy
  • Comply with legal obligations
  • Resolve disputes
  • Protect our legal rights
  • Enforce agreements

Retention periods may vary depending on the nature of the information and the service being provided.

Customer media, recordings, metadata, exported content, or other platform data may be subject to separate retention periods specified in the applicable service agreement, order form, product documentation, or account configuration.

12. Your Privacy Choices

Depending on your location and applicable law, you may have rights relating to your personal information, which may include the ability to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Obtain information about how personal information is used
  • Opt out of certain communications
  • Withdraw consent where processing is based on consent

Some rights may not apply in every circumstance.

To submit a privacy request, contact:

info@streamcentral.io

We may need to verify your identity before processing certain requests.

13. Email Communications

You may opt out of promotional email communications by using the unsubscribe mechanism included in those messages or by contacting us.

Even if you opt out of marketing messages, we may continue sending transactional, administrative, security, account, or service-related communications where necessary.

14. Children’s Privacy

StreamCentral’s website and services are intended primarily for businesses and professional users and are not directed toward children.

We do not knowingly solicit personal information from children through our website.

If you believe a child has provided personal information to StreamCentral, please contact us at info@streamcentral.io.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

StreamCentral is not responsible for the privacy, security, content, or practices of third-party websites.

We encourage users to review the privacy policies of any third-party websites they visit.

16. Business Transfers

If StreamCentral is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other business transaction, information may be transferred as part of that transaction, subject to applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When we make changes, we will update the “Last Updated” date shown at the top of this page.

Material changes may also be communicated through our website or services where appropriate.

18. Contact Us

For questions about this Privacy Policy or StreamCentral’s privacy practices, contact:

StreamCentral
Email: info@streamcentral.io
Website: streamcentral.io.